Privacy Policy for Mili Meals

Last updated: [Date]

1. Introduction

Welcome to Mili Meals (“we”, “us”, “our”). We operate the website millimeals.in and provide wholesome meal subscription services. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or services.

2. What Information We Collect

We may collect the following types of personal data from you:

• Contact Information: Name, email address, phone number, delivery address.

• Account Information: Details you provide when you register, including login credentials.

• Payment Information: Payment details (e.g., card information) — note: depending on how payments are processed, sensitive payment data may be handled by third-party payment processors.

• Subscription Preferences: Your chosen plan, meals selection, delivery timing, address preferences, etc.

• Usage Data: Information about how you use our website (pages visited, device used, IP address, browser type, etc.).

• Communications: Records of your communications with us (support requests, chat or email).

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage your meal subscription (process orders, manage delivery).

• To communicate with you, e.g., about your subscription, deliveries, offers, or changes to service.

• To process payments for your subscription.

• To improve our services, including by analyzing usage data.

• To send marketing communications (only if you have opted in), such as newsletters, offers, or promotions.

• To fulfill legal obligations (e.g., for accounting, tax, regulatory compliance).

4. Legal Basis for Processing (If Applicable)

Where required, we process your personal data based on:

• Consent: e.g., when you sign up or opt in for marketing.

• Performance of a Contract: to deliver your meals, manage payments, etc.

• Legitimate Interests: for business operations, service improvements.

• Legal Obligations: to comply with laws/regulations.

5. Sharing Your Information

We may share your personal data with:

• Service Providers / Processors: such as payment gateways, delivery partners.

• Business Partners: if needed to fulfill service (for example, third-party logistics).

• Legal Authorities: if required by law, or to protect our legal rights.

• Affiliates: if we have any business affiliates (only when necessary and permitted).

We do not sell your personal data to third parties.

6. Data Retention

We will retain your personal data only for as long as is necessary:

• To provide you with the service.

• To comply with our legal obligations (tax records, accounting, etc.).

• To resolve disputes and enforce our agreements.

7. Security Measures

We use reasonable security measures to protect your personal data. These include:

• Encryption of data in transit (e.g., via HTTPS).

• Restricted access to data by employees and service providers who need it.

• Other technical and organizational measures to prevent unauthorized access, misuse, or loss of data.

8. Cookies and Tracking Technologies

On our website, we may use cookies or similar tracking technologies for:

• Analytics (understanding how users use our site)

• Functional purposes (keeping you logged in, cart data)

• Marketing (if you opt in)

You can control or disable cookies via your browser settings. However, disabling cookies may affect your experience on our site.

9. Your Rights

Under applicable data protection laws (such as the DPDP Act), you may have the following rights:

• Access: Request access to your personal data that we hold.

• Correction / Rectification: Ask us to correct inaccurate or incomplete data.

• Deletion: Request deletion of your personal data (subject to legal requirements).

• Withdrawal of Consent: If you have given consent, you can withdraw it at any time.

• Grievance Redressal: You can submit a complaint or ask queries about your data.

If you wish to exercise any of these rights, please contact us (see Section 11).

10. Cross-Border Data Transfers

If we transfer your data internationally (for example, to service providers in other countries), we will ensure appropriate safeguards are in place to protect it.

11. Contact / Grievance Officer

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, you can contact:

Grievance Officer:
Name: [Name]
Email: [email address]
Phone: [phone number]
Address: [company address]

We will acknowledge your complaint within a reasonable timeframe and aim to resolve it as soon as possible.

12. Changes to This Policy

We may update this Privacy Policy from time to time (for example, when our services change or when laws are updated). We will notify you of significant changes (for example, by email or via a notice on our website) and update the “Last updated” date above.